1. Introduction
This Privacy Policy explains how VeeTech Instrumentation & Control Service LLC ("VeeTech", "we", "us") handles information collected through this website. VeeTech is based in Abu Dhabi, United Arab Emirates, and provides calibration, testing, repair, equipment rental and industrial automation services. By using this website or submitting an enquiry through it, you agree to the practices described below.
2. Information We Collect
We collect only the information you choose to provide through our contact form and rental request form. This typically includes your name, company name, email address, telephone number, and the content of your message — including the equipment, rental period or service details you describe. We do not ask for, and request that you do not submit, sensitive personal information through these forms.
3. How We Use Information
Information you submit is used to respond to your enquiry, to prepare quotations and technical proposals, and to deliver and support the services you request. We may also use your contact details to follow up on an open enquiry or to clarify scope before issuing a quotation. We do not use your information for automated decision-making.
4. Communication
Enquiries submitted through this website are sent by email to info@vicsllc.ae, and our team responds using the contact details you provide. Email is not a fully secure medium, so please avoid including confidential commercial or personal information in your message.
5. Data Retention
Enquiry and quotation correspondence is retained for as long as needed to serve you and to meet our commercial, quality-system and legal record-keeping obligations. Service and calibration records are retained in line with our ISO/IEC 17025 quality system and applicable UAE requirements. Information no longer required is securely deleted.
6. Sharing
We do not sell, rent or trade your personal information. Information is shared only where necessary to deliver a service — for example with logistics providers collecting or returning equipment, or with manufacturer service partners for warranty and factory repairs — and with authorities where disclosure is required by law.
7. Cookies & Analytics
This website may use basic analytics to understand aggregate usage such as pages viewed, device type and referring source. This data is used to improve site performance and content and is not used to identify individual visitors. You can block or delete cookies through your browser settings; core site functions will continue to work.
8. Your Rights
You may request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion of your information where we are not required to retain it. To make a request, email info@vicsllc.ae and we will respond within a reasonable period.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems or legal obligations. The revised version takes effect when published on this page, and the "last updated" date above will change accordingly.
10. Contact
VeeTech Instrumentation & Control Service LLC — Mussafah M3, Plot 18, Abu Dhabi, United Arab Emirates · +971 2 555 7390 · info@vicsllc.ae